Something is not quite right when your parcel arrives? You can send the item back to us and obtain a refund. This page explains how. The full contractual terms are set out in Appendix 1 of our terms and conditions of sale.
Two periods, one more generous
You have the statutory 14-day right of withdrawal from receipt of your order. Under that right, we refund the price of the item and the original delivery charges.
Beyond that, we offer a 30-day “Satisfied or Refunded” commercial guarantee. It covers the price of the item; the original delivery charges are not refunded under this guarantee.
Condition of the item
The item must reach us new and unworn, in its complete original packaging, fit for resale, with all its accessories.
You are of course free to examine it to check its nature and proper functioning. A worn strap, a scratched buckle or damaged packaging, however, can no longer be taken back as they are.
Who pays for the return?
If the error is yours — wrong strap width, change of mind, a model that does not suit — the return costs are yours. We recommend a tracked shipment with proof of delivery: that is what allows us to issue the refund without delay.
If the error is ours — an item that does not match your order — the return costs are ours. Contact us before sending the parcel back and we will arrange the return.
How to proceed
Let us know by telephone on +33 9 80 84 88 08 or by email at serviceclients [at] laboiteamontres.com, quoting your order number.
Then send the item to the following address:
PASSY DISTRIBUTION — Vitrine SOFRADOM
36 rue Scheffer
75116 Paris, France
Please enclose a note with your order number: it allows us to identify you quickly on arrival.
The refund
The refund is issued to the means of payment used for the order, at no cost to you. Under the statutory right of withdrawal, it is made at the latest 14 days after you have informed us of your decision; we may wait until we receive the parcel or proof that it has been sent.
Exclusions
The right of withdrawal does not apply to items made to your specifications or clearly personalised, such as made-to-measure straps.
A question before sending an item back? Our team answers on +33 9 80 84 88 08.