These general terms and conditions of sale (hereinafter the “Terms and Conditions”) apply to any purchase made by an internet user / natural person (hereinafter the “CUSTOMER”) on the website www.laboiteamontres.com (hereinafter the “SITE”) from PASSY DISTRIBUTION (hereinafter the “SELLER”), a SASU with share capital of EUR 16,000, registered with the Paris Trade and Companies Register under number 523 551 513 00014, with registered office at 36 rue Scheffer, 75116 Paris, France. The company is registered for VAT under number FR93523551513.
Contact — Tel: +33 9 80 84 88 08 — Email: serviceclients [at] laboiteamontres.com
Satisfied or refunded within 30 days
You buy online and something does not suit you when the parcel arrives?
Return the item to us unworn, in its original packaging, within 30 days of receipt: it will be refunded as soon as the return parcel reaches us.
IMPORTANT
Any order placed on the SITE necessarily implies the CUSTOMER’s unreserved acceptance of these Terms and Conditions.
It is expressly stated that the watches shown in the photographs on the SITE are displayed for illustration only and are not covered by the contract of sale between the CUSTOMER and the SITE. Certain watches are shown purely to illustrate photographs of watch boxes, straps, winders or tools.
Article 1. Definitions
The terms used below have the following meaning in these Terms and Conditions:
“CUSTOMER”: the SELLER’s co-contracting party, who warrants that they act as a consumer as defined by French law and case law. Accordingly, it is expressly provided that the CUSTOMER acts outside any habitual or commercial activity.
“DELIVERY”: the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address given when the order was placed.
“PRODUCTS”: all products available on the SITE.
“TERRITORY”: the countries offered for delivery for orders placed on the SITE.
Article 2. Purpose
These Terms and Conditions govern the sale of the PRODUCTS by the SELLER to its CUSTOMERS. The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers, and that businesses must contact the SELLER’s sales department in order to obtain separate contractual terms.
Article 3. Acceptance of the Terms and Conditions
The CUSTOMER undertakes to read these Terms and Conditions carefully and to accept them before paying for an order of PRODUCTS placed on the SITE.
These Terms and Conditions are referenced at the bottom of every page of the SITE by means of a link and must be consulted before placing an order. The CUSTOMER is invited to read, download and print the Terms and Conditions and to keep a copy.
The SELLER advises the CUSTOMER to read the Terms and Conditions each time a new order is placed, the latest version applying to any new order of PRODUCTS.
By clicking on the first button to place the order and then on the second to confirm it, the CUSTOMER acknowledges having read, understood and accepted the Terms and Conditions without limitation or condition.
Article 4. Purchasing products on the site
In order to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if a minor, be able to provide evidence of the consent of their legal representatives.
The CUSTOMER will be asked to provide identifying information by completing the form available on the SITE. An asterisk (*) indicates the mandatory fields that must be completed for the CUSTOMER’s order to be processed by the SELLER. The CUSTOMER can check the status of their order on the SITE. DELIVERIES may, where applicable, be tracked using the online tracking tools of certain carriers.
The CUSTOMER may also contact the SELLER’s sales department at any time by email, at serviceclients [at] laboiteamontres.com, to obtain information on the status of their order.
The information provided by the CUSTOMER to the SELLER when ordering must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, their identity, eligibility and the information provided.
Article 5. Orders
Article 5.1. Product characteristics
The SELLER endeavours to present the main characteristics of the PRODUCTS as clearly as possible (on the information sheets available on the SITE), together with the mandatory information the CUSTOMER must receive under applicable law (in these Terms and Conditions).
The CUSTOMER undertakes to read this information carefully before placing an order on the SITE. The SELLER reserves the right to amend the selection of PRODUCTS available on the SITE, in particular in view of constraints linked to its suppliers.
Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with European legislation in force and with the standards applicable in France.
Article 5.2. Ordering procedure
Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (note, however, that depending on the CUSTOMER’s starting page, the steps may differ slightly).
5.2.1. Selecting PRODUCTS and purchase options
The CUSTOMER selects the PRODUCT(S) of their choice by clicking on the relevant PRODUCT(S) and choosing the desired characteristics and quantities. Once selected, the PRODUCT is placed in the CUSTOMER’s basket. The CUSTOMER may then add as many PRODUCTS to the basket as they wish.
5.2.2. Orders
Once the PRODUCTS have been selected and placed in the basket, the CUSTOMER must click on the basket and check that the contents of the order are correct. If the CUSTOMER has not already done so, they will then be invited to log in or register.
Once the CUSTOMER has validated the contents of the basket and logged in or registered, an automatically completed online form will be displayed summarising the price, the applicable taxes and, where relevant, the delivery charges.
The CUSTOMER is invited to check the contents of their order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating it.
The CUSTOMER may then pay for the PRODUCTS by following the instructions on the SITE and provide all the information required for billing and DELIVERY of the PRODUCTS. For PRODUCTS with available options, these specific references appear once the appropriate options have been selected. Orders placed must include all the information required for the order to be processed correctly.
The CUSTOMER must also select the chosen delivery method.
5.2.3. Acknowledgement of receipt
Once all the steps described above have been completed, a page appears on the SITE acknowledging receipt of the CUSTOMER’s order. A copy of the acknowledgement of receipt is automatically sent to the CUSTOMER by email, provided that the email address given in the registration form is correct.
The SELLER does not send any order confirmation by post or fax.
5.2.4. Invoicing
During the ordering procedure, the CUSTOMER must enter the information required for invoicing (an asterisk (*) indicates the mandatory fields that must be completed for the order to be processed by the SELLER).
The CUSTOMER must in particular state clearly all information relating to DELIVERY, in particular the exact DELIVERY address, together with any access code for that address.
The CUSTOMER must then specify the chosen means of payment. Neither the order form completed online by the CUSTOMER nor the acknowledgement of receipt sent by the SELLER by email constitutes an invoice. Whatever the ordering or payment method used, the CUSTOMER will receive the original invoice on DELIVERY of the PRODUCTS, inside the parcel. A copy of the invoice will also be available in the customer’s online account.
Countries concerned by tax-free sales:
Delivery to SWITZERLAND or to the French overseas departments and territories is exempt from French VAT (this will be visible when the destination country is entered during the online account creation process). However, a local tax internal to the destination country will be borne by the customer on delivery. Please enquire with the relevant local customs or tax authorities. This tax is payable by the customer.
5.3. Order date
The order date is the date on which the SELLER acknowledges receipt of the order online. The time periods indicated on the SITE only begin to run from that date.
5.4. Prices
For all PRODUCTS, the CUSTOMER will find prices on the SITE displayed in euros inclusive of all taxes, together with the applicable delivery charges (depending on the order value, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport selected).
Prices include in particular value added tax (VAT) at the rate in force on the order date.
Any change in the applicable rate may affect the price of the PRODUCTS from the date on which the new rate comes into force.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
The prices charged by the SELLER’s suppliers are liable to change. Consequently, the prices shown on the SITE may change. They may also be amended in the event of special offers or sales.
The prices shown are valid save for gross error. The applicable price is the one shown on the SITE on the date the order is placed by the CUSTOMER.
5.5. Availability of PRODUCTS
Depending on the PRODUCT concerned, the SELLER applies just-in-time stock management. Accordingly, the availability of PRODUCTS depends on the SELLER’s stock.
The unavailability of a PRODUCT is indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed by the SELLER when a PRODUCT is back in stock.
In any event, if unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.
At the CUSTOMER’s request, the SELLER may:
— offer to ship all the PRODUCTS together as soon as the out-of-stock PRODUCTS are available again; or
— make a partial shipment of the available PRODUCTS first, then ship the remainder of the order when the other PRODUCTS become available, subject to clear information regarding any additional transport costs that may be incurred; or
— offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.
If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, they will be refunded all sums paid for the unavailable PRODUCTS at the latest within thirty (30) days of payment.
Article 6. Right of withdrawal and commercial returns guarantee
The CUSTOMER benefits from the statutory fourteen (14) day right of withdrawal provided for by the French Consumer Code, the terms of which are set out in the “withdrawal policy” in Appendix 1 hereto.
On a commercial and more favourable basis, the SELLER additionally offers the CUSTOMER a “Satisfied or Refunded” guarantee extended to thirty (30) days: the CUSTOMER may return any PRODUCT that is new, unworn and in its complete original packaging within thirty (30) days of receipt in order to obtain a refund. This commercial guarantee is in addition to the statutory right of withdrawal and does not restrict its exercise. Its terms are set out in Appendix 1.
Article 7. Payment
7.1. Means of payment
The CUSTOMER may pay for their PRODUCTS online on the SITE using the means offered by the SELLER:
Payment card (Visa, Mastercard, American Express)
Apple Pay
Google Pay
PayPal
PayPal Later
PayPal 3x interest-free
Bancontact
EPS
iDEAL
The CUSTOMER warrants to the SELLER that they hold all the authorisations required to use the chosen means of payment.
The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online in connection with online payment on the SITE.
It is specified that all payment information provided on the SITE is transmitted to the SITE’s bank and is not processed on the SITE.
7.2. Payment date
In the case of a single payment by credit card or PayPal, the CUSTOMER’s account will be debited as soon as the order for PRODUCTS is placed on the SITE.
If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these Terms and Conditions.
7.3. Late payment or refusal of payment
If the bank refuses to debit a card or another means of payment, the CUSTOMER must contact the SELLER’s Customer Service in order to pay for the order by any other valid means of payment.
In the event that, for any reason whatsoever (stop payment, refusal or otherwise), the transfer of the sums owed by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.
Article 8. Evidence and archiving
Any contract concluded with the CUSTOMER corresponding to an order of more than EUR 120 including tax will be archived by the SELLER for a period of ten (10) years in accordance with article L. 213-1 of the French Consumer Code.
The SELLER agrees to archive this information in order to monitor transactions and to produce a copy of the contract at the CUSTOMER’s request.
In the event of a dispute, the SELLER will be able to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.
Article 9. Transfer of ownership
The SELLER remains the owner of the PRODUCTS delivered until they have been paid for in full by the CUSTOMER.
The above provisions do not prevent the transfer to the CUSTOMER, upon receipt by them, or by a third party designated by them other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, together with the risk of damage they may cause.
Article 10. Delivery
The terms of DELIVERY of the PRODUCTS are set out in the “delivery policy” referred to in Appendix 2 hereto.
Article 11. Packaging
The PRODUCTS will be packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to comply with the same standards when returning PRODUCTS under the conditions set out in Appendix 1 – Withdrawal policy.
Article 12. Guarantees
12.1. Statutory guarantee of conformity
The SELLER is required to deliver a conforming PRODUCT, that is to say fit for the purpose expected of a similar good and corresponding to the description given on the SITE. Such conformity also assumes that the PRODUCT has the qualities a buyer may legitimately expect in view of the public statements made by the SELLER, including in advertising and on labelling.
In this context, the SELLER may be liable for defects in conformity existing at the time of delivery and for defects in conformity resulting from the packaging, the assembly instructions or the installation where the latter was its responsibility or was carried out under its responsibility.
Any action arising from a lack of conformity is time-barred two (2) years after delivery of the PRODUCT.
In the event of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at their choice. However, if the cost of the CUSTOMER’s choice is manifestly disproportionate compared with the other available option, having regard to the value of the PRODUCT or the seriousness of the defect, the SELLER may issue a refund without following the option chosen by the CUSTOMER.
Should replacement or repair prove impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the CUSTOMER returning the PRODUCT to the following address:
PASSY DISTRIBUTION — Vitrine SOFRADOM — 36 rue Scheffer, 75116 Paris, France.
Finally, the CUSTOMER is exempt from proving the existence of the lack of conformity of the PRODUCT during the twenty-four (24) months following delivery of the goods.
It is specified that this statutory guarantee of conformity applies independently of any commercial guarantee granted on the PRODUCTS.
12.2. Guarantee against hidden defects
The SELLER is bound by the guarantee against hidden defects in the PRODUCT sold which render it unfit for its intended use, or which so impair that use that the CUSTOMER would not have acquired it, or would have paid a lower price, had they known of them.
This guarantee allows a CUSTOMER who can prove the existence of a hidden defect to choose between a refund of the price of the PRODUCT if it is returned, and a refund of part of its price if the PRODUCT is not returned.
Should replacement or repair prove impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the CUSTOMER returning the PRODUCT to the following address: PASSY DISTRIBUTION — Vitrine SOFRADOM, 36 rue Scheffer, 75116 Paris, France.
Any action arising from hidden defects must be brought by the CUSTOMER within two (2) years of discovery of the defect.
12.3. Three (3) year commercial guarantee — Swiss Kubik, Scatola del Tempo and Rapport London MK3
Swiss Kubik and Scatola del Tempo watch winders for automatic watches are guaranteed for three (3) years from the date of DELIVERY.
Rapport London MK3 winders carry a two (2) year manufacturer’s guarantee. The SELLER extends that guarantee to three (3) years and bears it itself.
This guarantee covers any original operating defect. Normal wear, drops, impacts and immersion, opening or intervention by a third party, and batteries and consumable accessories are excluded.
It is granted on these three brands only: winders of other brands listed on the SITE are covered by their manufacturer’s guarantee and by the statutory guarantees referred to in articles 12.1 and 12.2.
Nor does it apply to watch boxes and cases, watch straps, watchmaking tools or books, which remain covered solely by the statutory guarantees referred to in articles 12.1 and 12.2.
The guarantee is invoked by a simple request to customer service, on +33 9 80 84 88 08 or at serviceclients [at] laboiteamontres.com. The PRODUCT is repaired or replaced; if it is no longer available, it is replaced by an equivalent model or refunded.
This commercial guarantee is in addition to the statutory guarantees of conformity and against hidden defects, without restricting them or replacing them. The CUSTOMER retains the benefit of those statutory guarantees in all cases.
Article 13. Liability
The SELLER may under no circumstances be held liable for non-performance or improper performance of contractual obligations attributable to the CUSTOMER, in particular when entering their order.
The SELLER may not be held liable, or deemed to have failed in its obligations hereunder, for any delay or non-performance where the cause of the delay or non-performance is linked to an event of force majeure as defined by the case law of the French courts.
It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published on them. Links to third-party websites are provided for information only and no guarantee is given as to their content.
Article 14. Personal data and confidentiality
Please see the dedicated personal data page here.
Article 15. Complaints
The SELLER provides the CUSTOMER with a “Customer Telephone Service” on the following number: +33 9 80 84 88 08 (no surcharge).
Any written complaint by the CUSTOMER must be sent to the following address: PASSY DISTRIBUTION, 36 rue Scheffer, 75116 Paris, France.
Article 16. Intellectual property
All the visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trade mark law and/or patent law. The trade mark “LA BOITE A MONTRES ®” has been registered since 2011 in the relevant classes.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hypertext link to the SITE must request the SELLER’s written authorisation.
Such authorisation from the SELLER will in no event be granted permanently. The link must be removed at the SELLER’s request. Hypertext links to the SITE using techniques such as framing or in-line linking are strictly prohibited.
Article 17. Amendment of the Terms and Conditions
These Terms and Conditions apply to all purchases made online on the SITE, for as long as the SITE is available online.
The Terms and Conditions are precisely dated and may be amended and updated by the SELLER at any time. The applicable Terms and Conditions are those in force at the time of the order.
Amendments to the Terms and Conditions will not apply to PRODUCTS already purchased.
Article 18. Jurisdiction and applicable law
These Terms and Conditions, together with the relationship between the CUSTOMER and the SELLER, are governed by French law.
In the event of a dispute, the French courts shall have sole jurisdiction.
However, prior to any recourse to an arbitral or state court, negotiation in a spirit of loyalty and good faith with a view to reaching an amicable agreement shall be preferred whenever any dispute relating to this contract arises, including as to its validity.
The party wishing to initiate the negotiation process must inform the other party by registered letter with acknowledgement of receipt, setting out the elements of the dispute. If, at the end of a period of fifteen (15) days, the parties have not reached agreement, the dispute will be submitted to the competent court designated above.
Throughout the negotiation process and until it concludes, the parties refrain from bringing any legal action against each other in respect of the dispute concerned. By way of exception, the parties are authorised to apply to the interim relief judge or to seek an order on application. Any action before the interim relief judge or the use of a procedure on application does not entail any waiver by the parties of the amicable settlement clause, unless expressly agreed otherwise.
Appendix 1 — Withdrawal policy and “Satisfied or Refunded” guarantee
Principle of withdrawal
As a matter of principle, the CUSTOMER has the statutory right to send back or return the PRODUCT to the SELLER or to a person designated by the SELLER, without undue delay and at the latest within fourteen (14) days of communicating their decision to withdraw, unless the SELLER offers to collect the PRODUCT itself.
Statutory withdrawal period
The statutory withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT.
Where the CUSTOMER has ordered several PRODUCTS in a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several lots), the withdrawal period will expire fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.
“Satisfied or Refunded” 30-day commercial guarantee
Beyond the statutory fourteen (14) day right of withdrawal, the SELLER offers, on a commercial basis, an extended right of return: the CUSTOMER may return any PRODUCT that is new, unworn and in its complete original packaging, fit for resale, within thirty (30) calendar days of receipt of the PRODUCT, in order to obtain a refund. This commercial guarantee is in addition to the statutory right of withdrawal and neither restricts nor replaces it. In the event of an ordering error by the customer — wrong strap size or otherwise — the return costs are borne by the customer (a tracked return parcel with proof of delivery is recommended to facilitate the refund). In the event of a shipping error, the return costs are borne by the SELLER. The refund covers the price of the PRODUCT; the original delivery charges are not refunded under this commercial guarantee, unlike under the statutory fourteen (14) day right of withdrawal.
Notification of the right of withdrawal
To exercise their right of withdrawal, the CUSTOMER must notify their decision to withdraw from this contract by means of an unambiguous statement to: PASSY DISTRIBUTION, 36 rue Scheffer, 75116 Paris, France, or by email to serviceclients [at] laboiteamontres.com.
The CUSTOMER may also use the form below:
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Withdrawal form
To be sent to us by email as soon as possible:
---------------------------------------------
For the attention of PASSY DISTRIBUTION
SELLER’s telephone number*: +33 9 80 84 88 08
SELLER’s email address*: serviceclients [at] laboiteamontres.com
I hereby give notice of my withdrawal from the contract for the sale of the PRODUCT below:
PRODUCT reference:
Order number:
- Ordered on [____________] and/or received on [________________]
- Means of payment used:
- CUSTOMER name (customer account):
- CUSTOMER address:
- Delivery address:
- Date:
- CUSTOMER signature (except where sent by email)
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Return parcel address:
PASSY DISTRIBUTION — Vitrine SOFRADOM — 36 rue Scheffer, 75116 Paris, France.
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For the withdrawal period to be respected, the CUSTOMER must send their communication concerning the exercise of the right of withdrawal before the applicable period expires.
Effects of withdrawal
In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund all sums paid, including delivery charges, without undue delay and in any event at the latest within fourteen (14) days of the day on which the SELLER is informed of the CUSTOMER’s decision to withdraw.
The SELLER will issue the refund using the same means of payment as that used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees to a different means; in any event, this refund will not incur any costs for the customer.
The SELLER may defer the refund until receipt of the goods or until the CUSTOMER has provided proof of dispatch of the goods, whichever is the earlier.
Return arrangements
The CUSTOMER must, without undue delay and in any event at the latest thirty (30) days after receipt of their delivery, return the items in their order to:
PASSY DISTRIBUTION — Vitrine SOFRADOM — 36 rue Scheffer, 75116 Paris, France.
This period is deemed to have been met if the CUSTOMER sends the items back before the 30-day period expires.
Return costs
The CUSTOMER must bear the direct cost of returning the goods.
Condition of the returned goods
The PRODUCT must be returned new, unworn, in accordance with the SELLER’s instructions, and must include all accessories supplied.
The CUSTOMER is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CUSTOMER may test the PRODUCT, but may be held liable if they handle it beyond what is necessary.
Packaging
The PRODUCTS are packaged in accordance with the transport standards in force, in order to guarantee maximum protection during DELIVERY. CUSTOMERS must comply with the same standards when returning PRODUCTS. The CUSTOMER is therefore invited to return any unsuitable PRODUCT in its original packaging and in good condition, fit for resale.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
— supply of goods made to the CUSTOMER’s specifications or clearly personalised, such as made-to-measure items;
— supply of goods liable to deteriorate or expire rapidly;
— supply of goods which, by their nature, are inseparably mixed with other items;
— supply of sealed goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the CUSTOMER after DELIVERY.
Appendix 2 — Delivery policy
Delivery area
The PRODUCTS offered may only be delivered to the TERRITORIES authorised by the electronic form on the SITE during the ordering process.
It is not possible to place an order for any delivery address located outside those TERRITORIES.
The PRODUCTS are shipped to the delivery address(es) indicated by the CUSTOMER during the ordering process.
Dispatch time
The time required to prepare an order and issue the invoice, before dispatch of PRODUCTS held in stock, is generally 24 hours. These times exclude weekends and public holidays.
An email will automatically be sent to the CUSTOMER when the PRODUCTS are dispatched, provided that the email address given in the registration form is correct. In the case of special or made-to-measure orders, or where an item is unavailable, availability times are generally stated on the SITE. PASSY DISTRIBUTION undertakes to inform its CUSTOMERS of any change to these times as soon as possible.
Delivery times and charges
During the ordering process, the SELLER informs the CUSTOMER of the possible delivery times and options for the PRODUCTS purchased, to be selected at the end of the ordering process.
Shipping costs are calculated according to the delivery method. These costs are payable by the CUSTOMER in addition to the price of the PRODUCTS purchased.
The detail of delivery charges by zone and by carrier can be consulted on the Shipping costs page.
DELIVERY arrangements
Delivery time in France: 48 to 72 hours by Lettre Suivie and by Colissimo Expert Recommandé. This time runs from the moment the parcel is handed over to La Poste. Parcels are dispatched the day after the order (excluding weekends and public holidays), subject to acceptance of payment.
By Chronopost, any order placed Monday to Thursday before midday is delivered in mainland France the following day before 3 pm, save in cases of force majeure and subject to acceptance of payment.
Delivery time is extended to 7 days in Europe outside France, and to 14 days outside Europe.
The SITE offers the following delivery methods: Lettre Suivie (La Poste), Colissimo Expert Recommandé, Chronopost International and express courier within Paris. The methods available vary according to the destination and the order value; they are presented to the CUSTOMER when the carrier is selected.
By Colissimo Expert Recommandé and by Chronopost, the parcel is handed over against signature. Lettre Suivie is delivered without signature, to the CUSTOMER’s letterbox.
In the event of absence, a delivery notice will be left for the CUSTOMER, enabling them to collect their parcel from their post office.
DELIVERY problems
The CUSTOMER is informed of the delivery date set when they choose the carrier, at the end of the online ordering procedure, before confirming the order.
It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give the SELLER formal notice to deliver within a reasonable period and, in the event of non-delivery within that period, may terminate the contract.
The SELLER will refund to the CUSTOMER, without undue delay from receipt of the termination letter, the total amount paid for the PRODUCTS, taxes and delivery charges included, using the same means of payment as that used by the CUSTOMER to purchase the PRODUCTS.
The SELLER is liable until the PRODUCT is delivered to the CUSTOMER. It is noted that the CUSTOMER has three (3) days to notify the carrier of any damage or partial loss observed on delivery.
Postal services may encounter technical problems, strikes or other incidents beyond our control. Beyond a delay of 15 days, we may propose an alternative solution; please do not hesitate to contact us on +33 9 80 84 88 08.
Last updated: 16 September 2026.